Customs House Agents
Manage More Clients. File Faster
Scale Without the Chaos.
XEMI is the only platform built specifically for how CHAs work — multi-client job management, AI-powered document processing, single-click ICEGATE filing, and a client visibility portal that eliminates inbound status calls.
Every job. Every client. Every deadline. One platform.
BE-2026-08471
Import · MAEU 5512098
Filed · 11 min
SB-2026-1204
Export · MSCU 8765432
LEO received
BE-2026-08390
Import · query raised
HSN review
BE-2026-08471
Import · MAEU 5512098
XEMI Clear — job ready for OOC
Documents validated · duty computed · BE pushed to ICEGATE without portal login.
View filing pack →
What's broken today
Every CHA Challenge. Solved Before It Hits the Filing Deadline.
A CHA firm managing 40 importer accounts is managing 40 operations simultaneously — each with different document formats, different timelines, different compliance requirements, and the same relentless pressure to clear on time. Most CHA teams manage this across email, WhatsApp, spreadsheets, and manual ICEGATE logins that consume hours every operator cannot afford to lose.
Pain 01
40 Clients, 40 Operations
Each importer account runs on different document formats, timelines, and compliance requirements — with no single view across all active jobs.
Pain 02
Email, WhatsApp, Spreadsheets
Status updates, documents, and approvals live in disconnected channels — making it impossible to track deadlines before they become demurrage.
Pain 03
Manual ICEGATE Logins
Operators lose hours every day logging into portals, re-entering data, and decoding flat-file rejection errors after hours.
Pain 04
Status Call Overload
Importers call for updates because they have no visibility — pulling operators away from filing work that actually clears shipments.
The XEMI answer
Built and Validated With Licensed CHAs
XEMI was built and validated in beta with licensed CHAs to change this entirely — replacing fragmented coordination with one structured workflow across every client account.
Purpose-built for CHA operations
What XEMI Does for CHAs
Five capabilities that replace manual coordination with one structured system your entire team works from — across every client account, every job, every day.
The XEMI answer
4 Modules. One CHA Workflow.
Solutions are not features — they are modules stitched together. Here are the ones that do the heavy lifting for customs broker operations.
Module 01 · Capture & Create
From Raw Documents to Filing-Ready Data — in 2 Minutes, Not 20
70–80% reduction in time per job from document receipt to filing-ready data
Turn invoices, packing lists, licences, and supporting documents into structured, validated, filing-ready data without manual data entry. Upload any document in any format — BL, Commercial Invoice, Packing List, Certificate of Origin — and XEMI classifies it, extracts every field, cross-validates across all documents simultaneously, and auto-creates the job.
- Auto-classify
- Field extraction
- Cross-validation
- Job auto-creation
Module 02 · Operate & Track
One Workspace for Every Client, Shipment, and Entry
Never miss a deadline. Never lose track of a job. Never answer another status call.
A single source of truth for documents, jobs, status, communication, and filing activity across all your client accounts — simultaneously. One live dashboard showing every active job, every pending document, every approaching deadline. Client visibility portals give every importer real-time access to their own shipment status.
- SLA monitoring
- Escalation alerts
- Client portals
- Parallel job tracking
Module 03 · Classify & Comply
Your Classification and Compliance Expertise, Operationalised
Classification accuracy built into every job. Compliance risk eliminated before it accumulates.
Codify your classification logic, document rules, and recurring workflows so your team works with consistency — not tribal knowledge. HSN 360 recommends the correct HSN code with confidence scoring, applicable CCR, required declarations, and current import policy. When a code is updated, XEMI alerts you automatically.
- Confidence scoring
- CCR & declarations
- Reclassification alerts
- Audit trail
Module 04 · File & Validate
Faster Clearance, Fewer Exceptions — Every Job, Every Time
Catch every error before it reaches customs. File without a single portal login.
Reduce rework, missed documents, follow-ups, and filing delays with automated checks at every stage. Visual page-level and field-level indicators show exactly what needs correction. From document upload to ICEGATE submission without logging into the portal — DSC signing, eSanchit, IRN/DRN generation, checklist filing, and BE/SB submission inside XEMI.
- Field-level validation
- DSC signing
- eSanchit
- Single-click ICEGATE filing
Module 05 · Scale & Grow
Scale Your Practice Without Scaling Chaos
Grow your client base. Not your operational chaos.
Handle more clients and more entries with better SLA control, team coordination, and client visibility — without adding headcount proportionally. The same job that takes 75 minutes on legacy platforms takes 11 minutes on XEMI. Centralised licence management across DEEC, EPCG, and Advance Authorisation with real-time utilisation tracking and expiry alerts.
- DEEC
- EPCG
- Advance Authorisation
- Utilisation tracking
How it works
Three Steps. From Your First Document.
XEMI replaces manual coordination with one structured workflow — bringing document processing, validation, filing, and client communication into one system.
STAGE 1 / 3
Upload & Auto-Create Jobs
3 documents ingested · Job created0%
Reduction in time per job
0 → 11 mins
Total clearance workflow, avg. 30 line items
0 → 2 days
Average job turnaround
Zero0
Manual ICEGATE portal logins required
Customer Voices
What CHA Firms Say About XEMI
Licensed customs brokers use XEMI to process more jobs, reduce manual work, and give clients real-time clearance visibility.
Request a DemoCase Studies
CHA Success Stories
How customs broker firms scale operations with XEMI — case studies coming soon.
Case Study
How a mid-size CHA scaled from 25 to 60 client accounts
Placeholder — CHA firm reduced job turnaround from 6 days to 2 without adding operators.
Case Study
Eliminating ICEGATE portal logins across a 12-operator team
Placeholder — Single-click filing and pre-validation cut rework by 80%.
Case Study
Client portals that ended the status-call problem
Placeholder — Importers self-serve tracking, freeing operators for filing work.
Resources
CHA Guides & Insights
Practical guides for customs brokers — articles and resources coming soon.
Guide
The CHA playbook for multi-client job management
Placeholder — Best practices for running 40+ importer accounts on one platform.
Guide
Pre-filing validation: catching errors before ICEGATE rejects
Placeholder — Field-level checks that prevent 5pm filing disasters.
Insight
HSN 360: operationalising classification expertise
Placeholder — How CHAs codify tribal knowledge into auditable workflows.
CHA — Frequently Asked Questions
Yes. XEMI was built and validated in beta with licensed CHAs. It supports multi-client job management, AI document processing, HSN classification, pre-filing validation, single-click ICEGATE filing, and client visibility portals designed for how CHA firms actually operate.
Trade Never Stops. Neither Do We.
XEMI delivers dedicated, always-on support built for the urgency of customs clearance — with CHA-specific expertise from day one.
Dedicated Relationship Manager
One point of contact who understands ICEGATE, DGFT, and customs workflows — available across WhatsApp, email, and phone.
24×7 support across every channel
WhatsApp, email, and phone support built for trade urgency — whether it is an urgent customs issue or a filing question at midnight.
CHA-specific support with 4-hour SLA
Onboarding and team training included from day one. CHA-specific support channel with 4-hour SLA for urgent filing issues.
Enterprise-Grade Security
SOC 2 Type II compliance, ISO 27001 certification, 256-bit AES encryption, role-based access controls, and data residency options across India, UAE, Singapore, UK, and US data centers.
ISO 27001
CertifiedCovers the infrastructure, software development, and operations of our SaaS platform.
Accreditation Body UKAS (UK)
256-bit AES encryption
All data encrypted in transit and at rest. Information stored for 7+ years for customs audit retrieval.
• AES-256 • TLS 1.3 • 7+ year retention
Role-based access controls
Granular permissions, full audit logging, and complete decision traceability on every customs action.
• RBAC • SSO • Audit logs
Aligned with major international data protection frameworks.
SOC 2 Type II • ISO 27001 • GDPR & PDPA • Data Residency